What holds public administrations back from adopting smart government technologies in the early stages of implementation?
Smart information and communication technologies promise a new model of public service provision, but earlier waves of public-sector innovation fell short. Based on 32 interviews with actors in smart government initiatives and cluster analysis, the article identifies six groups of perceived barriers, including a lack of legitimacy, legal foundations, policy coherence and technical infrastructure.
How AI could help audiences test claims against evidence, and why that works only if the guardrails are as visible as the headlines.
Why good innovation policy is clear, shared by all key actors and independently evaluated, and why reorganising agencies is rarely the answer.
What service models do government export credit agencies use, why do they adopt new ones, and what can public management learn from this?
