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Journal article · Reclaiming Public Value

What can we learn from service model analysis? An application in the government export finance sector

What service models do government export credit agencies use, why do they adopt new ones, and what can public management learn from this?

Andreas Klasen and Kuno Schedler · Public Policy and Administration 41(2), 223–246 · 2026

Abstract

Service models, the public-sector counterpart of business models, are gaining attention in public management research. The article analyses service models in officially supported export credits, an under-researched field with a lot of innovation. It finds a small number of traditional models of major relevance alongside a growing diversity that signals innovation, and it explains the motivations behind and practical experience with these models.

Read the journal article at Public Policy and Administration

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